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ITIL® Capability - Release Control and Validation

ITIL® Capability - Release Control and Validation

Overview

Mountainview ITSM
144 Washington St
New York, NY 10006
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Monday, September 17, 2018 -
8:30am to 5:00pm
$2,199

Details

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. Course Syllabus: Learning Unit RCV01: Introduction to release, control and validation (RCV) Learning Unit RCV02: Change management Learning Unit RCV03: Service asset and configuration management (SACM) Learning Unit RCV04: Service validation and testing (SVT) Learning Unit RCV05: Release and deployment management (RDM) Learning Unit RCV06: Request fulfillment Learning Unit RCV07: Change evaluation Learning Unit RCV08: Knowledge management (KM) Learning Unit RCV09: Release, control and validation roles and responsibilities Learning Unit RCV10: Technology and Implementation Considerations The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas: Change management Service asset and configuration management Service validation and testing Release and deployment management Request fulfillment Change evaluation Knowledge management Prerequisite Entry Criteria: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: Earlier ITIL (V2) Foundation plus Foundation Bridge ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes) It is recommended that candidates: Can demonstrate familiarity with IT terminology and understand the context of release, control and validation management in their own business environment Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: Change management Service asset and configuration management Service validation and testing Release and deployment management Request fulfillment Change evaluation Knowledge management Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Transition and ITIL Service Operation publications.

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