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ITIL® Lifecycle - Service Design

ITIL® Lifecycle - Service Design


Mountainview ITSM
144 Washington St
New York, NY 10006
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Monday, March 25, 2019 - 4:30am


The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication. The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. Course Syllabus: Learning Unit SD01: Introduction to service design Learning Unit SD02: Service design principles Learning Unit SD03: Service design processes Learning Unit SD04: Service design technology-related activities Learning Unit SD05: Organizing for service design Learning Unit SD06: Technology considerations Learning Unit SD07: Implementation and improvement of service design Learning Unit SD08: Challenges, risks and critical success factors Prerequisite Entry Criteria: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: Earlier ITIL (V2) Foundation plus Foundation Bridge ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes). Eligibility for Examination: To be eligible for the ITIL Intermediate: Service design qualification, candidates shall fulfill the following requirements: At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited elearning solution) for this syllabus, as part of a formal, approved training course/scheme A basic IT literacy and around 2 years IT experience are highly desirable Hold the ITIL Foundation Certificate in IT Service Management It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

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