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ITIL® Managing Across the Lifecycle

ITIL® Managing Across the Lifecycle

Overview

Mountainview ITSM
144 Washington St
New York, NY 10006
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Monday, June 4, 2018 -
8:30am to 5:00pm
$2,899

Details

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organizations service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Course Syllabus: Learning unit MALC01: Key concepts of the service lifecycle Learning unit MALC02: Communication and stakeholder management Learning unit MALC03: Integrating service management processes across the service lifecycle Learning unit MALC04: Managing services across the service lifecycle Learning unit MALC05: Governance and organization Learning unit MALC06: Measurement Learning unit MALC07: Implementing and improving service management capability Pre-requisite Entry Criteria: Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification. Eligibility for Examination: In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements: Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution. Preparation for Examination: It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL core publications in preparation for the examination.

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