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Account Manager

Details

Description

We are looking for an Account Manager to join our team.

Duties & Responsibilities:

  • Ensuring that Kneat’s customers get maximum value from Kneat’s products
  • Coordinating, facilitating and performing professional services, including:
    • Customer process mapping and implementation in the Kneat software platform
    • Kneat software deployments and upgrades
    • Kneat pre and post-sale support to global sales team and potential customers
    • Customer and partner training on use and configuration of the Kneat system
    • Development and Maintenance of training materials including customer specific and generic work instructions
  • Acting as the primary contact for customer support
  • Acting as Subject Matter Expert regarding Kneat’s products and other relevant areas of expertise such as customer processes, - Manufacturing, Validation, C&Q, Quality management.
  • Ensuring that Kneat agreed customer Service Level Agreements are met
  • Working closely with Product Owners and Product Development personnel to assist delivery of any product enhancements and new feature requests
  • Proactively identifying areas of business process improvement designed to enhance the Kneat product and its delivery capability, leading to enhanced overall customer satisfaction
  • Owning support issues and incidents until resolution and act as primary support liaison between company and customer
  • Supporting global sales team
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