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Account Manager

Details

Description

Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. Our headquarters are in the heart of San Francisco’s financial district but we are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done.
Account Manager As an AM at Rainforest QA you'll be responsible for contract renewals and supporting the growth of the business! You'll partner with CSMs towards seamless adoption and continued usage of Rainforest. Read more about the role and requirements below. This role will be either based in San Francisco or remote within the US.

What you’ll do

  • Partner with the Sales and Customer Success Teams to further grow accounts with new products, increasing volume, and / or expanding within the organization
  • Partner on a renewal book of business: Identify expansion opportunities with prospects and current customers that will help them drive success throughout their organization
  • Create processes: Determine the land and expand process within our current structures, set criteria for success of a pilot with the Sales and Customer Success Teams
  • Gather business and technical needs of customers and drive solutions forward
  • Become an expert in all areas of the product
  • Partner with Product and Engineering Teams and act as the internal voice of key customer in product development
  • Own the creation of contracts and full procurement cycle with clients

What we’re looking for

  • 3+ years proven experience owning strategic expansion relationships at tech companies; experience with technical buyers is a plus
  • Someone who regularly exceeds goals while delivering value to customers
  • Startup mindset: ability to adapt to rapidly evolving business, products, and processes 
  • Willingness to get involved in all parts of the business - we're a small start-up after all!
  • Relationship builder: a true people-person who enjoys building rapport with senior engineering leaders
  • Problem solver: a strategic thinker who is self motivated, great at self-managing, and connects the dots
  • Challenger mindset: have the ability to teach, tailor, and take control in commercial situations

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (75% for dependents)
  • Voluntary 401k program
  • Weekly lunch stipend
  • Subsidized commuter benefits
  • Unlimited Vacation
  • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
OUR COMMITMENT TO DIVERSITY AND INCLUSION
At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

Mid Level
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