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Customer Specialist

Details

Description

As a Customer Specialist, you'll help us achieve our mission by supporting our customers 24/7. You will deal with all non-sales related customer tickets, including some of our most complex and stressful problems — non-performing customers and accident-event arbitration.

An outstanding candidate will help design thoughtful systems and processes that represent our knowledge of customer and vehicle behavior.

Responsibilities:

  • Interact with our customers via inbound calls, messages, and emails to help handle non-sales related items.
  • Process transactions and reply to inquiries about our services.
  • Receive and organize customer questions, comments, and complaints.
  • Synthesize customer feedback and take appropriate action to ensure a gold standard of customer satisfaction.
  • Liaise with legal advisor for corresponding incidents.

Requirements:

  • 1+ years of customer support or other customer-facing experience.
  • You're a natural on the phone!
  • Enjoys working effectively with a diverse group of people.
  • Is relentlessly patient and willing to deal with customers at all times of the day.
  • Strong motivation for best-in-class service.

Qualifications

1 - 5 Years Work Experience
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