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Support Engineer

Details

Description

Providing great support has been at the core of the Appfigures platform from day one. We've grown to support thousands of members around the world and we're growing rapidly. We're looking for a sharp and friendly engineer who can take on the task of solving technical issues with speed and grace. This is a full-time job in our office in NYC's Lower East side.

Responsibilities

Effectively identify and resolve technical issues reported by our members.
Create and improve internal tools that make our customer-facing teams more powerful.
Collect and communicate user feedback to the development team.
Analyze trends in customer issues and suggest improvements to processes and policies
Improve and add to written help and documentation
Assist support team members in their day-to-day work

Requirements

A four-year degree in computer science or related field
One or more years of professional programming experience
Experience with databases, preferably MySQL
Strong organizational, analytical, written and verbal communication skills
Attention to detail
Positive and empathic attitude

You should apply if

You're an analytical thinker and a problem-solver
You like technology, apps in particular

Benefits

Great medical, dental, and vision insurance
Strong 401(k) retirement plan
Pre-tax transit benefits, subsidized gym memberships and excellent discounts on hundreds of other well-known services and products
Plenty of paid time-off and work-from-home days
Awesome work station with multiple monitors and all the gadgets you need, even a 3D printer!
Fully stocked kitchen with a variety of snacks and drinks
Weekly catered lunches
Whiskey Fridays
Personal Project Days
Parties for employees and members

Please send your resume and work samples to jobs@appfigures.com.

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